FAQ - Frequently Asked Questions
Shipping FAQs
How long does delivery take?
Orders to UK Mainland are delivered within 2–3 working days.
Is delivery free?
Yes. Delivery is free for UK Mainland orders under 20kg.
When will my order be dispatched?
Orders placed before 12:00 pm (Monday–Friday) are usually dispatched the same working day. Orders placed after 12:00 pm are dispatched the next working day.
Will upgrades delay my order?
Yes. If you choose a hard drive or operating system upgrade, dispatch will be delayed by approximately 24 hours while our technicians complete the upgrade and test your device.
Who delivers my order?
We use DPD for all deliveries.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive a DPD tracking email. Providing a mobile number at checkout also allows you to receive delivery updates by text.
Can I change my delivery date or address?
Yes. Using DPD's tracking portal, you may be able to:
- Change your delivery date
- Select a safe place
- Update your delivery address (where available)
- Manage missed deliveries
Do you deliver outside the UK Mainland?
Yes, we deliver to:
- Northern Ireland
- Scottish Highlands
- UK Islands
A delivery charge of £20 applies to orders under 20kg.
Do you ship to Europe?
No. We currently do not deliver to EU destinations.
How much does delivery cost for large or heavy items?
Shipping costs for orders over 20kg are automatically calculated during checkout.
Returns & Warranty FAQs
How long is the warranty?
Most products include a 12-month warranty unless a different warranty period is clearly stated on the product listing.
Do Grade C or Bargain items have the same warranty?
No. Grade C/Bargain items normally include a 90-day warranty, which will always be shown on the product page.
What should I do if my item develops a fault?
Contact us at support@yournextit.co.uk with:
- Your order number
- A description of the fault
- Photos if possible
We'll respond within approximately 2 working days.
Do I have to pay to return a faulty item?
No. We'll email you a free DPD returns label for warranty claims.
How long does a warranty claim take?
We aim to complete warranty claims within 14 days of receiving the item.
What happens if my item arrives faulty?
If your item arrives unusable, contact us within 5 days of delivery. We'll treat it as Dead on Arrival (DOA) and offer a replacement or full refund where reasonably possible.
What are my rights if my product becomes faulty?
- Within 30 days: You're entitled to a full refund if the item is faulty.
- After 30 days: We'll normally repair or replace the item first. If this isn't possible, you're entitled to a refund or price reduction.
Can technical support help before I return my item?
Yes. Our technical support team may be able to resolve some issues remotely, saving you the inconvenience of returning the product.
What isn't covered by the warranty?
The warranty doesn't cover:
- Accidental damage
- Misuse
- Password-locked devices (including BIOS, iCloud, Autopilot or other MDM locks)
- Devices with removed or tampered serial numbers, IMEI numbers or barcodes
- Normal battery wear over time
Are batteries covered?
Batteries are tested before dispatch and battery health is stated where applicable. However, as batteries naturally wear over time, battery lifespan isn't covered under warranty.
What happens if no fault is found?
If our inspection finds no fault, we'll contact you before taking any further action. We may ask you to cover return postage (£10), but only with your agreement.
Can I return a non-working or "for parts" item?
These items aren't covered by the repair/replacement warranty because they're sold as non-working. However, you still have your statutory cancellation rights.
Returns (Changed Your Mind)
Can I return an item if I've changed my mind?
Yes. You can return your order within 14 days of delivery under the Consumer Contracts Regulations.
Who pays for return postage?
You'll need to pay for return shipping. We can provide a DPD return label for £10, or you can arrange your own tracked service.
What condition must the item be in?
Items should be:
- Factory reset
- Free from password locks
- Complete with accessories
- Free of SIM cards and personal data
- In the condition supplied
When will I receive my refund?
Once your return passes inspection, refunds are processed within 14 days of receiving the item.
Privacy FAQs
What personal information do you collect?
We collect the information needed to process your order and provide customer support, such as your name, address, email address and telephone number.
Why do you collect my personal information?
We use your information to:
- Process orders
- Deliver products
- Provide customer support
- Comply with legal obligations
- Improve our services
Is my information protected?
Yes. We use appropriate technical and organisational measures to protect your personal data, although no internet transmission can be guaranteed to be completely secure.
Do you comply with GDPR?
Yes. We process personal data in accordance with the UK GDPR and applicable data protection laws.
Do you share my information?
Your information is only shared where necessary to fulfil your order or comply with legal obligations.
Terms of Service FAQs
Do I have to accept the Terms of Service?
Yes. By using our website or placing an order, you agree to our Terms of Service.
Can you cancel or refuse my order?
Yes. We reserve the right to refuse or cancel orders where necessary, for example where pricing errors occur or fraudulent activity is suspected.
Can prices change?
Yes. Prices, promotions and discount codes may change without notice.
Can discount codes be applied after I've placed my order?
No. Discount codes cannot be applied retrospectively.
Are product images always exact?
We aim to display products accurately, but colours and images may vary depending on your device.
Can the Terms of Service change?
Yes. We may update our Terms from time to time. Continued use of the website means you accept the updated Terms.
Which country's laws apply?
Our website and sales are governed by the laws of the United Kingdom.
How can I contact you?
For any questions, contact:
- Shipping, returns and warranty: support@yournextit.co.uk
- General enquiries: info@yournextit.co.uk
These FAQs should work well on a Shopify FAQ page or within Shopify's collapsible content sections, and they cover the questions customers most commonly ask before and after purchasing refurbished IT equipment.